Shipping for In Stock Items:
Our in stock items ship FREE if over RM500 and a flat rate is charged otherwise. Shipping is done via Poslaju National Courier. Insurance is available at additional costs. (Please note that we cannot be responsible for loss or damage if insurance is not purchased.)
Poslaju takes 1 working day to ship to Peninsular Malaysia & 1-2 working days to ship to East Malaysia provided they do not experience any mechanical failures or delays caused by weather.
Shipping preordered items from the USA:
Shipping from the US takes 10-14 working days via USPS Priority Mail. This excludes Sat and Sun. Once the items reach Malaysia, they may be subject to inspection by the Royal Malaysian Customs - a government body responsible for regulating the importation of goods into the country. The custom clearance process usually takes 1 week, but can stretch to even 2 weeks depending on their workload. As a law abiding entity, The Chic Sac adheres to all customs rules and regulations and our packages are subject to the usual customs processes in place. The impact on the delivery time is that there will be an additional 1-2 weeks that customs takes to process clearance for our packages should they be chosen for inspection.
Shipping preordered items from Europe:
Shipping from Europe takes 10-14 days, subject to any customs regulation/inspection. There are times when you may choose to top up for DHL Express. If you require this, please let us know.
Alternatively, when we have a special spree event, items are usually hand-carried back to Malaysia and arrival dates are published accordingly. If that be the case, there will be no shipping involved from Europe.
Commitment to Timely Delivery
Our commitment is to pack and ship your items out as soon as possible according to our weekly shipping schedule and provided there are no elements that are beyond our control like Customs Delays, Shipping Delays by the carrier, Weather Delays or other Acts of God.